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Content designer crafting stress-free digital experiences for 7+ years

👋 Welcome! I'm Kate Muir. I make information accessible, engaging, structurally relevant, and easy to understand.​

Featured work

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iOS data deletion

Learn how I helped devs, support leaders and our Chief of Compliance tackle a complex customer support problem by changing just one word on a clickable link.​

 

My efforts solved the problem and decreased related support emails by 93%.

Writing samples

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Don't have time to get into the weeds?

Trust me, I get it. I've reviewed portfolios before, too.

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Here's some easily scannable writing samples to show how I use words to drive results for businesses and users.

Who I've worked with

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Testimonials

See how much the people love me

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Regina Lam

Lead Content Designer @ Fearless/NJ OOI

Kate is a strategist and content designer who does not shy away from unraveling complex content problems intersected with technical constraints.

 

Through diligent stakeholder research and leveraging user insights, she brought clarity to complexity. Kate is a pleasure to work with and a true asset to any cross-functional team!

About me

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Hi! I'm Kate

I'm a senior content designer and strategist with 7+ years of experience in the civic tech, SaaS, healthcare, GenAI, and education sectors.

 

My content frameworks improve accessibility, usability, and increase engagement at scale.

Skills and approach

📝 UX writing

I structure content in a way that's simple, cohesive, and helps users accomplish important tasks quickly and effectively. ​​I keep only what is needed and remove what isn't.​

RELEVANT PROJECTS

Cerebral - Onboarding

Cerebral - Patient experience

🏗️ Information architecture

I use heuristic methodologies to ensure information is chunked in an intuitive way. I make sure we're saying the right things at the right time.​

RELEVANT PROJECTS

Cerebral - iOS data deletion

⚙️ Technical writing

I break down dense subject matter into digestible language that supports both user understanding and system accuracy.​​

RELEVANT PROJECTS

Fearless - cloud.gov

📈 Content strategy

I invest in long-term strategies to accomplish business and user goals. I leverage content metrics to inform decisions and drive meaningful change.​

RELEVANT PROJECTS

Fearless - Exelon

🧩 Style guides and design systems

🗂️ Content management

I ensure content is tracked, consistently used, and easily accessed by users and teams.

RELEVANT PROJECTS

Fearless - NJ OOI

I create and maintain scalable content patterns, templates, and governance models to ensure language remains consistent.

RELEVANT PROJECTS

Cerebral - Style guide

🌍 Inclusivity and accessibility

🤝 Advocacy and mentorship

I write content that is accessible, helpful, and meaningful to everyone, no matter their age, background, culture or abilities.​

RELEVANT PROJECTS

The Oppia Foundation

I champion content design as a core part of UX and support newer writers along the way.

RELEVANT PROJECTS

Oppia - How to work with UX writers

How can I help?

Copyright © 2025 Kate Muir | All rights reserved

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